Q: How can I place an order?
A: Simply browse our website, add your favorite jewelry items to the cart, and proceed to checkout. Follow the steps to complete your order.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) across Pakistan and online bank transfers for secure payments.
Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 12 hours of placement. Once processed, they cannot be changed.
Q: Do you offer nationwide delivery?
A: Yes! We deliver all over Pakistan.
Q: How long does shipping take?
A: Orders are processed within 1-2 business days and delivered within 3-7 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or WhatsApp to monitor your shipment status.
Q: What is your return and exchange policy?
A: You can return or exchange your item within 7 days of delivery, provided it is unused, unworn, and in its original packaging.
Q: Are refunds available?
A: Refunds are only applicable for defective or incorrect items received. Customers must provide an unboxing video as proof.
Q: Are earrings or customized jewelry eligible for returns?
A: No, for hygiene reasons, earrings and customized jewelry cannot be returned or exchanged.
Q: What type of jewelry do you sell?
A: We specialize in handmade artificial jewelry, including rings, earrings, bangles, necklaces, and more.
Q: Is your jewelry tarnish-free?
A: Our jewelry is crafted with high-quality materials, ensuring durability and resistance to tarnishing with proper care.
Q: How should I take care of my jewelry?
A: Our jewelry is crafted with high-quality materials, ensuring durability and resistance to tarnishing with proper care.
Q: How can I contact customer support?
A: You can reach us at:
📧 Email: [Insert email]
📞 Phone/WhatsApp: 0323 786 1500
Q: What are your customer support hours?
A: Our support team is available Monday to Saturday, 10 AM – 12 PM.
