At IJ.online, we strive to provide you with the finest handmade artificial jewelry. Your satisfaction is our priority, and we are committed to ensuring a smooth shopping experience.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The return request must be made within 7 days of receiving your order.
  • The item must be unused, unworn, and in its original packaging with tags intact.
  • Items damaged due to misuse, improper care, or normal wear and tear are not eligible for return.
  • Due to hygiene reasons, earrings and customized jewelry are not eligible for return or exchange.

Refund Policy

  • Refunds are issued only in case of defective or incorrect items received.
  • Customers must provide unboxing video proof of the received product to claim a refund for a damaged or incorrect item.
  • Refunds will be processed within 7-10 business days after approval.
  • Shipping charges are non-refundable unless the return is due to our error.

How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact Us at [insert customer support email/phone] with your order details.
  2. Attach clear images or an unboxing video showing the issue.
  3. Our team will review your request and guide you through the return process.

Late or Missing Refunds

If you havenโ€™t received your refund yet:

  • Check your bank account or payment method again.
  • Contact your bank or payment provider, as it may take some time before your refund is officially posted.
  • If the issue persists, please reach out to us for further assistance.

For any questions or concerns, feel free to contact our support team at 0323-786-1500.

๐Ÿ’Ž Thank you for shopping with IJ. Online! We appreciate your trust and support. โœจ

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